Products and Services

terms and conditions

We have added here an excerpt of out Terms and Conditions.

Below is a summary of our products and services terms and conditions. For the full  Terms and Conditions of this site click HERE

PRODUCTS AND SERVICES

Certain products or Services may be available exclusively online through the website. These products or Services have their own Terms and Conditions (see tabs below).

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue any services or product (or any part or content thereof) without notice at any time. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Under any of the above-mentioned circumstances, The Healing H’Art disclaims any guarantees of exactness as to the finish and appearance of the final Product or Service as requested by the user.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

(click on the tabs below to read agree to the terms for each Services and Products)

ONLINE AND IN-PERSON YOGA AND MEDITATION

These are the Terms and Conditions for booking your livestream online Yoga and Meditation classes, and for purchasing our Going Deeper packages and memberships.

LIVE ZOOM CLASSES:

Livestream online classes are streamed via Zoom which is a third-party application. When booking into a class you automatically enter into the terms and conditions as set out below:

You understand and agree that we are not responsible for the following:

    1. Log in 5 minutes prior to the start or our live classes to arrange your device & prepare yourself for the session.
    2. Each class start promptly, you agree and understand that once the class begins, you will not be able to join.
    3. We take no responsibility for the information (and use of) you supply to Zoom as the third party platform allowing us to live-stream classes. By purchasing a live-stream class you acknowledge this. (For technical issues please refer to Zoom Support)
    4. It is the students’ responsibility to ensure a stable internet connection. (For technical issues please refer to Zoom Support)
    5. During live classes, members are visible to other class participants on-screen unless they deactivate their cameras in Zoom. You understand and agree that you have the option of deactivating your camera, and doing so Kim Peterson will be restricted to giving you real-time feedback during the practice.
    6. During live classes, each participant’s Zoom “display name” is visible to other participants. Members may adjust their display name (for example to include just first name) in their Zoom personal profile.
    7. All classes are recorded and made available to subscribed members via their online portal dashboard. You agree and understand that the classes are recorded and viewed by others later.
    8. Participants will NOT be in the recording. Kim uses another device to record classes.
    9. You agree and understand that although we do our best to ensure you have a clear connection, there are still limitations and unforeseen issues that can arise with the internet and our connection. In the event that the host’s (Kim Peterson) connection is malfunctioning, you agree and understand that we will do our best to reconnect and proceed with class. Should this not work, we reserve the right to reschedule the class until the connection is stabilized. You will have free access to the rescheduled time and in some cases only a recording will be available.

GENERAL TERMS & CONDITIONS

We reserve the right to make changes to the live-stream schedule or cancel classes, workshops, and events. While we endeavour to give you as much notice as we can, this may not always be possible.

On the purchase of an online class(es) with a recording(s) included you view the recording(s) offered an unlimited number of times during your subscription period. The Healing H’Art reserves the right to upload or remove programs from the website at any time.

You agree and understand that you are responsible for obtaining internet access and a compatible, internet-connected device to stream and/or download programs via websites and applications. The quality of your viewing experience depends on a number of factors, including your viewing device and the quality of your internet connection.

CANCELLATION POLICY

All passes are final, non-refundable, non-transferable and cannot be exchanged for any other pass.

Passes purchased online will activate upon your first visit.

Memberships, class packages, monthly, quarterly, and annual memberships can be cancelled anytime but are non-refundable.

Memberships are automatically renewed (see Terms and Conditions for our Memberships for more details)

HEALTH AND SAFETY DISCLAIMER

You understand and agree that you are participating in all online yoga classes at your own risk and at the approval of a qualified health professional. You have disclosed all details regarding your medical history relevant to the class and understand that any loss, damage, injury or another mishap will not be the responsibility of the teacher or The Healing H’Art.

Even with clear instruction there is the possibility of injury and that you understand and agree that it is your responsibility to consult a physician regarding any and all matters involving your personal health and including without limitation: (a) any prior or existing injuries; and (b) your ability to participate in the programs offered by The Healing H’Art.

​Before taking any exercise please consult your caregiver.  During the class make sure to listen to your body.

It is essential the yoga teacher knows of any health issues or injuries you may be experiencing at the time of your participation.

You agree to inform Kim of any injuries or anything that may affect your class. Kim will offer your options of ways to modify the yoga poses to make sure you are more comfortable.

You also agree to fill in the required field in the registration form prior to booking the class and if there is anything else the yoga teacher needs to know prior to the class email kim@thehealinghart.com

Never disregard professional medical advice or delay in seeking it because of something you have read on this Site.

The Content on this Site is not intended to be a substitute for professional medical advice.

Stop exercising and consult your physician if you feel faint or dizzy or if you experience any discomfort. You are responsible for exercising within your limits and seeking attention and advice as appropriate.

By using the Website, you agree that you understand that physical exercise involves physical movement and that such activity although rare has potential risks of injury whether physical or mental. You further understand that it is your responsibility to judge your physical and mental capabilities for such activities.

You further understand that physical adjustments or the use of equipment might be suggested, and therefore it is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition.

In consideration of being permitted to participate in the yoga classes in person, on zoom or as a pre-recorded video class, you agree to assume full responsibility for any risks, injuries or damages, known and unknown, which might incur as a result of participating in the program taught. In further consideration of being permitted to participate in these classes, you knowingly, voluntarily and expressly waive any claim you may have against the instructor Kim Peterson, owner of The Healing H’Art.  By booking the class, paid or non-paid you accept liability in full.

The Healing H’Art- Kim Peterson is not responsible for any injuries you may experience as a result of your use of this Site and the Material contained hereon. By remaining on this Site and/or accessing and / or using any Material, you are accepting that you have read, understood and agreed to follow these basic instructions.

 You attest that you have no psychological, medical or emotional condition that would prevent you from safe participation in a yoga class.

You recognise that this Agreement of release and waiver of liability is a legal contract and that you have complete knowledge of its contents.

You represent and warrant that any profile information you submit is true and accurate and that you are 18 years of age or older and are capable and competent to enter into and abide by these Terms.

You have read these Terms in their entirety and fully understand the contents and meaning, and by signing up for a subscription or class passes to participate in online classes, you agree to abide by the above terms and conditions.

***Privacy Policy***
Please note medical history and registration forms from students are used for class planning and management and are kept completely confidential and will not be shared with third parties. Please contact kim@thehealinghart.com with any queries your may have. More information about our privacy policy can be found HERE.

SUBSCRIPTIONS AND MEMBERSHIPS

The Healing H’Art-Kim Peterson offers a few online subscription-based programs that require reoccurring payment.  You may choose to opt into a monthly, quarterly or annual paid membership plan in which you will be billed on a recurring basis until you choose to cancel your subscription/membership.

We reserve the right to modify our billing rates at any time. A written notice will be sent to you via email and these changes will be posted on this site.

We may at times offer free or discounted trial period for any of our memberships and once the terms of trial have expired, you agree that you will be billed the regular membership rates.  You agree to any additional terms, restrictions, or limitations in connection with any trial period. Signing up for multiple accounts is strictly prohibited.

You also agree to be the sole user of the username and password and will not disclose or share your password to any other individuals.  You agree that the content in the memberships is not to be shared, replicated, or used other than for your personal use.  Any replications or use of this material outside the member area (as such the case of using the material in your own institution, courses and teaching) is prohibited unless written permission has been granted. You are solely responsible for all activities that occur under your account and if you become aware of any unauthorized use of your account, please notify us.

All payments are processed using Stripe or PayPal and you agree that your subscription will automatically renew, and you authorize us to collect the monthly, quarterly or monthly subscription fee using any credit card or other payment method your have authorized.  Should your payment fail, an attempt to reach you will be made via email and you will have (7 days) from that time to provide another method of payment before you loose access to your membership content.

A subscription can be canceled at any time under your “My Account” section. You will be responsible for  charges accumulated on your account up to the time that you either downgrade or cancel your subscription.

If you choose to cancel your membership, please do so at least 3 days prior to your renewal date or your subscription will automatically renew and you will be billed.

Quarterly (every 3 months) and annual membership plans are non-refundable as they are offered at a discounted price. Monthly plans are fully refundable no later than 5 days of renewal date. You agree that if your request for refund on a monthly plan is past the 5 days of your renewal date, we will be responsible for payment of the month.

You will have instant access to the membership content following your successful registration and sign up process. Should a problem arise during the sign-up process please contact us at kim@thehealinghart.com.

CLASSES, COURSES, EVENTS AND PROGRAMS

We provide a variety of events such as one-time events, classes, workshops, re-occurring classes and courses, and subscription-based programs each having their own policies. Please read the following conditions for each section below.

REGISTRATION, CANCELLATION & REFUND POLICY

Class registration must take place through the online registration.  Student information including name, email, phone, and mailing address is required for registration. (see our privacy policy)

Full payment is required at the time of registration. Credit card payments must be completed at the time of checkout.

If payment by e-transfer is preferred, select e-transfer at checkout.  E-transfers can be sent to kim@thehealinghart.com.   Your e-transfer payment must be received within 2 business days to hold your place in the class.

The Healing H’Art reserves the right to cancel or reschedule class dates. Full refunds will be given for any cancelled events, classes, and workshops by The Healing H”Art.

ONLINE CLASSES, COURSES, EVENTS, AND PROGRAMS

Some of our online courses and programs that we provide are delivered over an extended period of time (I.e. over a number of months) and may include downloadable content, live online events, access to restricted member areas, interactive forums and other content.

Some of these are sold as a packages, one time fee and/or subscriptions and cannot be cancelled and no refunds will be permitted once the course content or class has been accessed or downloaded (partially or entirely) or the program has commenced, whichever applies.

Refunds may be requested within seven (7) days of purchase provided the user has NOT accessed or downloaded the course content, or the scheduled program has not yet commenced, whichever applies. Refunds are issued in the original method of payment and are subject to additional transaction fees.  If users cancel closer than 7 days prior, no refund will be made.

Tuition may be credited towards a future class if cancellation is made at least 7 days prior, providing availability.

IN-PERSON EVENTS AND CLASSES

In-person art classes must be cancelled 14 days prior to the start date for a refund. Refunds are issued in the original method of payment and are subject to additional transaction fees.

 

 

PRIVATE MENTORING AND HEALING SERVICES TERMS AND CONDITIONS

The terms and conditions below apply to all private and/or group coaching, mentoring and healing services provided by Kim Peterson-The Healing H’Art to any individual or organisation and constitute the contract for the service to be provided by Kim Peterson-The Healing H’Art for the client. The term ‘coaching’ , ‘mentoring’ and ‘healing’ as here used covers life coaching, personal coaching, personal development, trauma healing, energy healing, emotional empowerment, alternative healing, holistic therapy, recovery,  for clients.

In the spirit of good practice, when you are purchasing coaching services from me I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All mentoring services and communication, email or otherwise, delivered by Kim Peterson-The Healing H’Art, as well as information on this website are meant to  guide you work through your personal life path, healing any emotional and energetic traumas, to expand your heart and to move towards creating a harmonious life of abundant health, joy and peace.

In committing to any coaching, mentoring and/or healing work with Kim Peterson-The Healing H’Art, you acknowledge the following:

You understand and agree that:

  • the healing/mentoring/coaching services you will be receiving are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that Kim Peterson is not acting as a mental health counsellor, therapist or a medical professional.
  • you are fully responsible for your well-being during your coaching/healing sessions and subsequently, including your choices and decisions.
  • coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy.
  • all suggestions and ideas offered during a session are solely for the purpose of guiding and empowering you in achieving the defined goals you created with Kim Peterson-The Healing H’Art.
  • to the extent our work together does not promise any specific outcomes.

Sessions will be scheduled between Kim Peterson-The Healing H’Art and the client. Sessions are offered as a one-time basis or as a set program.

Sessions can be in person, via Zoom , by phone via FaceTime audio, WhatsApp audio or by telephone direct.

The length of each session vary in the range of 1-2 hrs.

FEES, CANCELATIONS AND REFUNDS

You agree and understand that the Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received in advance of a coaching session The Healing H’Art reserves the right to decline service and a refund will be issued.

Payments can be made as E-transfers, PayPal or credit card.

Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail.

You understand and agree that these sessions can be rescheduled or cancelled by the Healing H’Art or by the client.  Cancellations made by the client must be no later than 3 days before the scheduled appointment to receive a full refund. (transaction fees may apply). No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given.

In the case of Mentoring and Healing Packages offered by The Healing H’Art, you understand and agree that payment for these packages is due in full prior to the start of the first session.  Payment plan may be established by both parties.  You agree that the Healing H’Art reserves the right to collect the full payment of the package in the event the client does not continue with the agreed number of sessions.

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, The Healing H’Art reserves the right to discontinue service to the client, and the client will be given reasonable notice of termination and will be refunded any advance payments made for coaching sessions not yet provided.

 

 

ARTWORK RELATED PRODUCTS

SHIPPING & RETURN POLICY

The Healing H’Art-Kim Peterson currently offers shipping within Canada. Please contact us for shipping quotes to international destinations.

Products are shipped via Canada Post with shipping costs calculated at checkout. Shipping must be paid in full at the time of purchase.  All prices are in Canadian dollars.

WRONG ADDRESS

It is the solely the responsibility of the buyer to provide accurate shipping address during checkout. If changes need to be made to your order please contact us as soon as possible.  We will do our best to accommodate your request; however, please understand that changes cannot be made after your order has been processed.

TRACKING & SHIPPING TIMES

You will be provided with a tracking number for your shipment. Shipping times are always an estimate. The actual delivery time will vary due to external factors beyond our control.  We will do our best to have your shipment to you in a timely fashion. You will be notified by email when your order has been processed and shipped.

Please allow 2 weeks processing time (prior to shipping) for all print sales.

Please note that smaller items that are sent via letter mail do not have tracking numbers.

REFUNDS

All sales are final for original artwork and prints. NO refunds on our original and prints. (Prints include, paper prints, canvas prints and any reproduction using our artwork (bookmarks, tile art, books, cards etc..)

If your piece was a custom commission, there are no refunds or exchanges. All sales of commissions are final. You are given many chances to make changes during the development of the piece.

DAMAGED PRODUCTS

Please inspect your order upon receipt. If your product arrives damaged, please contact us and provide photographs of the damage. We will discuss how to best proceed on a case-by-case basis.

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